Once you have placed an order you will receive a confirmation email containing your order number and the details of the item you have just bought.

You will then receive another e-mail as soon as the order is processed in the warehouse, you’ll also be notified with a tracking number to follow the delivery.

To avoid that our e-mails go into your spam/junk folder please add to your contacts.

If you have not received your order confirmation email please contact us as soon as possible.

Of course as soon as your order has been dispatched you will be notified with a tracking number to follow your shipment.

If you want to change or cancel your order you can do it only if the items of your order haven’t been shipped yet.

After we have sent it out you can only return it.

You can cancel/change your order from My Account page.

Customs charges may be applied to international shipments.

The amount of customs charges depends on the carrier and on local laws and will be payable by the customer only.

If your order is quite large you may receive it in more than one boxes, otherwise we usually try to dispatch your order in one box only.

If you have received only a part of your order we suggest to check the invoice inside your parcel, this will detail which items should be in the parcel.

If you have only been sent one dispatch email and haven’t received all of your items please contact us ASAP.